support
Something not working, or just have a question? A real person reads every message, usually within a day or two.
What helps us help you
If you're reporting a problem, include your iPhone model, your iOS version, and what you expected to happen versus what actually happened. Screenshots are always welcome.
Not getting notifications?
A few quick things to check before writing in:
- In iOS Settings → Notifications → Since, make sure notifications are allowed (with banners and sounds).
- A Focus mode (like Do Not Disturb or Sleep) can quietly hold notifications — check that Since is allowed through.
- Inside the app, check Settings → Active hours: reminders never fire outside those hours, on purpose.
- Make sure the reminder isn't paused — a paused item says so on its card.
About your data
Everything in Since lives on your device, with a backup in your own iCloud — there are no accounts and no servers of ours. If you reinstall the app, it offers to restore from that backup (give iCloud a minute to sync after reinstalling; there's also Settings → Restore inside the app). We can't recover data for you ourselves — we never have it. See our privacy policy for the full (short) story.